Returns
For the buyer to be able to benefit from the right of return in all kinds of cosmetic products, product package needs to be unopened, undamaged and the product needs to be unused.
Shipping fee of the returned product belongs to the BUYER.
For the execution of product returns;
The product to be returned must be sent in its original package/box. (For example, products with cargo label and cargo box sealing tape on the original box are not accepted.) Product must be returned in the condition it was delivered.
"Product Return Form" available on the back page of the invoice must be filled in completely.
The product must be unused.
Products that are not resalable to other customers will not be returned.
In the event that product has been invoiced to a corporate company, you need to send it along with the 'Return Invoice' issued by the company in 'Product Unit Price + VAT' form.
Return of products invoiced to corporate companies will not be processed in the absence of the 'Return Invoice'.
PLEASE NOTE: Before the execution of product return, your order will be inspected by www.lamelon.com Product Return Specialist.
In the event that the product to be returned needs to be inspected, it is sent to the authorized service shop of the brand or to the supplier company for checking.
Please only contact with www.lamelon.com regarding product return issues.
All return requests must be reported to www.lamelon.com Call Center and must be cargoed by you to the address of www.lamelon.com.
NEW PRACTICE PURSUANT TO TAX PROCEDURE LAW GENERAL COMMUNIQUE NUMBERED 385
If you are not a tax payer, you need to fill in the return information section available on the invoice issued by our company in your name and send it to us together with the product when returning such product.
Otherwise, your return process will not be completed.
Upon Realization of your Return Process;
You will receive an automatic e-mail upon the completion of the return process.
The time when see your refund in your account may change depending on your bank.
The refunded amount will be entered into your account within 10 work days. This duration cannot be modified.
You can receive detailed information from your bank in case of any delay.
Remember that refund of purchases in kind of installment shopping will be entered into your card in installments.
Shipping
As the shipping company races against time, they would like to deliver the cargo and leave as soon as possible. But there is an important consideration.
You should not sign the delivery form without before you receive the cargo package.
You should check the cargo package for any damage due to shipping before you sign the delivery form.
If there is any damage on the package, do not sign any document and return the package to the shipping agent for a report.
Your new products will be shipped as soon as possible.
lamelon.com will not be responsible for any damaged or missing product if the products received came in a damaged package.
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